Microsoft Teams Phone Migration
Sector: Real Estate & Property Management
The Challenge
Agents were tethered to desk phones by an aging physical PBX. Client calls to the main office were frequently missed or routed poorly when staff were out conducting property viewings.
The Solution
We replaced the legacy hardware with Microsoft Teams Phone. We ported their existing numbers, configured auto-attendants for specific departments, and routed calls directly to the Teams app on the agents' mobile devices and laptops.
The Results
- Consolidated chat, video, and voice calls into a single application.
- Reduced monthly telecom hardware maintenance costs by 40%.
- Agents now answer office line calls seamlessly while on the road.